2020 May

IATA Agents Association of India, National President Mr.Biji Eapen talks about the current issues prevailing in the Travel & Tourism Industry and elaborates the relevance of IAA’s innovative initiative – ” IAAI Air Passenger Rights Forum ” which aims the welfares of both Travel Agent fraternity and Travelling Public in India, specifically in COVID-19 pandemic

Ref: IAAI/084-20/BE/CIRCULAR Date: 22st May 2020 Sub: Indigo airline – unfair ticket refunding process Dear Colleagues and Partners Greetings from IAAI. It has been brought to our attention that indigo airline is processing flight reservation cancellations and the proceedings are being protected in the form of a credit shell against the passengers PNR instead of

  It has been brought to our attention that indigo airline is processing flight reservation cancellations and the proceedings are being protected in the form of a credit shell against the passengers PNR instead of the Agent who created that PNR (your sales notification dated 18th May 2020 refers). And interestingly, this credit shell is